Terms of service

Accounts and eligibility

To use our Services, you must be at least 16 years old and have the legal authority to enter into these Terms — either on your own behalf or on behalf of an organization. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization.

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized access. We are not liable for losses caused by unauthorized use of your account if you failed to take reasonable steps to protect your credentials.

You must provide accurate, current, and complete information when creating your account. We may suspend or terminate accounts where information is found to be inaccurate or misleading.

Use of services

Subject to these Terms, Platform grants you a limited, non-exclusive, non-transferable license to access and use our Services for your internal business purposes during the term of your subscription.

Beta features. We may make beta or preview features available to you from time to time. These features are provided as-is, may be modified or discontinued without notice, and are not covered by any uptime commitments or SLAs unless explicitly stated.

Modifications to the Services. We reserve the right to modify, suspend, or discontinue any feature or part of the Services at any time. We will give you reasonable advance notice of material changes that affect your current usage where practicable.

Uptime commitment. We target 99.9% uptime for production services. Scheduled maintenance is communicated at least 48 hours in advance via our status page.

Acceptable use

You agree not to use our Services to:

• Violate any applicable law, regulation, or third-party rights

• Transmit malicious code, malware, or any content designed to disrupt or damage systems

• Attempt to gain unauthorized access to our systems, other users' accounts, or any connected infrastructure

• Reverse engineer, decompile, or attempt to extract the source code of our software

• Resell, sublicense, or otherwise commercialize the Services without our prior written consent

• Use the Services to build a product that competes directly with Platform without prior written agreement

• Engage in any activity that places unreasonable load on our infrastructure or interferes with other users

• Remove, obscure, or alter any proprietary notices, labels, or marks within the Services

We reserve the right to investigate suspected violations and to suspend or terminate access where we determine, in our reasonable judgment, that a violation has occurred or is occurring.

Your content and data

Ownership. You retain all ownership rights to data, content, and materials you submit to our Services ("Customer Data"). These Terms do not transfer any ownership of Customer Data to Platform.

License to operate. By using our Services, you grant Platform a limited license to access, process, and store your Customer Data solely to provide and improve the Services as described in our Privacy Policy. This license does not extend to using your Customer Data to train AI models without your explicit opt-in consent.

Your responsibility. You are solely responsible for the accuracy, quality, integrity, and legality of your Customer Data and for obtaining all necessary rights and permissions to submit that data to our Services. You represent that your Customer Data does not violate any applicable law or infringe on any third-party rights.

Data portability. You can export your data from the Services at any time using our export tools. Upon termination, you have 30 days to export your data before it is deleted from our systems.

Intellectual property

Platform and its licensors own all rights, title, and interest in and to the Services, including all software, design, documentation, trademarks, and other intellectual property. These Terms do not grant you any rights to Platform's intellectual property except for the limited license to use the Services described in Section 2.

Feedback. If you provide us with suggestions, ideas, or feedback about our Services ("Feedback"), you grant Platform a royalty-free, worldwide, perpetual license to use that Feedback for any purpose without obligation to you. You are never required to provide Feedback.

Payment and billing

Fees. You agree to pay all fees associated with your subscription plan. All fees are stated in US dollars and are non-refundable unless otherwise specified or required by applicable law.

Billing cycle. Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan. Usage-based charges are billed monthly in arrears. We will provide itemized invoices.

Payment failure. If a payment fails, we will notify you and attempt to collect payment again within 7 days. If payment remains outstanding after 14 days, we may suspend your account. If payment remains outstanding after 30 days, we may terminate your account and refer the amount to a collections process.

Plan changes. You may upgrade your plan at any time; changes take effect immediately and fees are prorated. Downgrades take effect at the start of your next billing period.

Taxes. Fees do not include applicable taxes. You are responsible for any taxes imposed on your purchase, excluding taxes based on Platform's net income.

Confidentiality

Each party may have access to information that is confidential to the other party ("Confidential Information"). Each party agrees to protect the other's Confidential Information with at least the same degree of care it uses to protect its own confidential information — and no less than reasonable care.

Neither party will disclose the other's Confidential Information to third parties, except to employees and contractors who need access to perform obligations under these Terms and who are bound by confidentiality obligations at least as protective as those in this section.

Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no fault of the receiving party; (b) was already known to the receiving party without restriction; (c) is required to be disclosed by law or court order, provided that the receiving party gives prompt notice to the disclosing party where legally permitted.

Warranties and disclaimers

Platform warrants that: (a) it has the authority to enter into these Terms; (b) the Services will perform materially in accordance with our documentation; and (c) we will implement and maintain reasonable security measures as described in our Security page.

Disclaimer. Except as expressly stated above, the Services are provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that defects will be corrected.

AI outputs produced through our platform — including validation results, anomaly scores, and model behaviour assessments — are provided for informational purposes. You are responsible for reviewing AI-assisted outputs before relying on them for consequential decisions.

Limitation of liability

To the maximum extent permitted by applicable law, Platform will not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or business interruption — arising from your use of or inability to use the Services, even if we have been advised of the possibility of such damages.

Platform's total cumulative liability to you for all claims arising out of or relating to these Terms or the Services will not exceed the greater of: (a) the total fees paid by you to Platform in the twelve months preceding the claim; or (b) one hundred US dollars ($100).

These limitations apply regardless of the form of the claim (contract, tort, negligence, strict liability, or otherwise). Some jurisdictions do not allow certain limitations, so these may not apply to you in full.

Termination

By you. You may cancel your account at any time from your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to the Services until then.

By Platform. We may suspend or terminate your access to the Services immediately if: (a) you materially breach these Terms and fail to cure the breach within 14 days of written notice; (b) you engage in activity that creates legal liability or reputational risk for Platform; or (c) we are required to do so by law.

Effect of termination. Upon termination, your license to use the Services ends. You have 30 days to export your Customer Data before it is permanently deleted. Sections that by their nature should survive termination — including confidentiality, IP, limitation of liability, and dispute resolution — will remain in effect.